Frequently Asked Questions
How to choose a dip pen nib?
We get asked this question a lot and its hard to recommend nibs without knowing the hand pressure of the person or the type of writing they want to do etc. etc.
So we would recommend you buy a starter or selection set to try a variety out for yourself. It's small investment into yourself to find out what works best for you.
There is also more information to help you at our sister site http://www.jandtsartandcalligraphy.co.uk/online-shop/how_to_choose_a_dip_pen_nib_for_drawing.php
Can I pay in US Dollars?
We only accept GBP, but if you are paying by Paypal then Paypal will
convert your Dollars into GBP when you pay for your items.
Can I pay in Euros?
We only accept GBP, but if you are paying by Paypal then Paypal they will
convert your Euros into GBP when you pay for your items.
How do I find my
Postage in the UK is by one
of the following;
'1st class signed for/Recorded delivery', we feel this is the most cost effective way
to know the package will arrive - for lighter / small items or '1st
class Standard' where we don't take any responsibly for items
lost in transit or Royal Mail Special Delivery Next day before 1pm - gaurenteed next day and is insured or our Next Day couriers, again we are
confident it will arrive safe and sound, next working day
before 4.00 pm.
USA and EU is by 'International signed for'. We feel this is
the only safe and sure way - for both you and us - to know
that the package will arrive and in a timely manner (usually
within 3-5 days).
To find the estimated cost
of postage/shipping - after placing an item in your shopping
cart, using the 'add to cart' button - your cart contents will
show 'shipping estimate' on the fourth line down for
If you are outside the UK, use the 'drop down' list next to 'Country'
and then click 'update totals', this will update the
'shipping estimate' for you.
For the UK, when you proceed
through the checkout, you will be given a choice of postage
method, this will give an accurate cost of the postage.
For the USA and EU, when you
proceed through the checkout, your postage cost will be shown
for 'International signed for'. If you wish to use '1st class
Air Mail' - where we don't take any responsibility for items
lost in transit - please email us
For countries outside the
European Union, a customs declaration is fixed to the package.
An import duty charge may be made by the customs authority in
the country of destination.
How long does it take to receive my purchases?
We aim to dispatch all orders within 1-2 working day (Mon-Fri)
and most are dispatched same day if received before 12 Midday
The delivery time depends on where you are -
First class deliveries in the UK: are 1-2 working days say
International Deliveries: Royal Mail say target time is
within three working days to Western Europe, four working days
to Eastern Europe and five working days for the rest of the
Do I have to log in/open an account to purchase?
No, we have tried to make using our new shop as easy as
possible for all, so no account login needed.
The choice of having an account with us is optional, although if you wish to purchase any of the video
downloads that are available then an account is required, for security reasons for both you and us.
Is there an easy way to tell a friend of mine about one of
Yes, each of our product listing has a link on the bottom left
hand side "Email a Friend". If you press this link it takes
you to a page where you can put your friends email address and
it will send them an email about that product for you.
How do I know the status of my order?
We will contact you by email to let you know the progress of your order.
You can also visit Order Status page and enter your Order ID and Email address - Press "Order Status" button and you will be presented with the current status.
Your Order ID isshown to you when you complete your order and you can find it in your Order Confirmation email.
I am not sure my order has been processed, how can I find out?
Have you received an email from us with your order details? If
so then your order has been received and is being processed.
If you have not received an email then please Contact Us with
you details and we will respond as soon as possible.
Can I pay by debit/credit card - even though I haven't got/don't want a paypal account?
Yes, you can. As you go through the checkout and are presented with the Paypal page as shown below. Choose the Option "Pay with a debit or credit card". There is an option to open a paypal account but there is no obligation to do this.
If your question is not answered here, for a quick reply, email
us using our Contact us form.